August 5, 2025
Revision 2.2
This Dispute Management Policy defines the guidelines for submitting and resolving transaction disputes that occur on the CarObvious Platform.
The sales made on CarObvious are intended to promote fair and ethical treatment to both the Buyer and Seller. If CarObvious determines that the transaction is not fair and ethical to either party, the Seller and the Buyer agree that CarObvious may cancel the sale, at its sole discretion. Federal, State, and Local laws supersede these policies where applicable.
The CarObvious Platform uses Sale Light to denote the vehicle condition to Buying Dealers. The Sale Light dictates the Dispute Management resolution guidelines.
Meaning – Vehicle has been “reconditioned” and is ready for retail sale in the state of the Selling Dealer. Vehicle may have minor cosmetic issues such as small scratches (less than 2”) and small dings which can be fixed with PDR (not hail). As these vehicles are retail ready, no seller disclosure reports are available on these vehicles.
Dispute Resolution Guidelines - Any single mechanical or cosmetic defect with a repair cost of $800 or more is eligible for Dispute Management.
Meaning – Vehicle is not retail ready but the Sellers Disclosure Report details all known issues with the vehicle. A Sellers Disclosure is required to list a vehicle Green – Light Fresh Trade. Any issues denoted in the Sellers Disclosure Report are not eligible for Dispute Resolution.
Dispute Resolution Guidelines - Any single mechanical defect with a repair cost of $800 or more is eligible for Dispute Management.
Meaning – Vehicle is not retail ready but the Sellers Disclosure Report details all known issues with the vehicle. A Sellers Disclosure is required to list a vehicle As Is.
Dispute Resolution Guidelines - These vehicles are only subject to Dispute Management for odometer issues (present and history) and title issues (present and history).
Vehicles selling for $5,000 and under are considered As Is. These vehicles are only subject to Dispute Management for odometer issues (present and history) and title issues (present and history).
All titles submitted to the Buying Dealer by Seller must be in Seller’s company name on title or on a properly executed reassignment form. The Seller guarantees the titles of vehicles that are sold through CarObvious. This guarantee of the title warrants that the title shall be marketable and free and clear of all liens and encumbrances. This includes any brand (such as “salvage”) noted upon the current or any prior certificate of title unless such encumbrances were announced at the time the vehicle is sold through CarObvious.
Seller warrants, represents and guarantees possession and conveyance of a certificate of title, properly executed, valid in the state where the transaction is occurring and clear of all liens and encumbrances (except current year DMV fees in California), and seller warrants and will defend the title against the claims and demands of all persons whatsoever.
Seller will be held responsible for the accuracy and completeness of all representations for a vehicle include the Sale Light and Seller Disclosure Report. The Seller understands that the Sale Light is a binding dispute management representation of vehicle condition and is therefore responsible for ensuring that their vehicles sell under the correct light.
Mileage announcements are not required for vehicles that are deemed exempt from Odometer and Title disclosure laws unless a mileage discrepancy is known or apparent to the seller. The Seller may represent miles on exempt vehicles; any disclosures made by the Seller and all known odometer discrepancies are grounds for Dispute Management.
Title discrepancies must be announced including, but not limited to: true mileage unknown, salvage, theft recovery, flood damage, and Lemon Law buybacks.
Sellers may not offer a vehicle for sale for a 3rd party. If a vehicle is sold for a 3rd party, the transaction is eligible for Dispute Management.
Buyers are responsible for reviewing all pertinent information available, including, but not limited to, major disclosures, seller disclosure report, and pictures. Buyers are also responsible for observing and understanding the sale lights.
The Buyer or Buyer’s agent (transporter or driver) must document any damage and the odometer prior to removing the vehicle from the Selling Dealer’s location.
Buyer may not submit a Dispute Request for a vehicle with 250 more miles than when the transporter picks up the vehicle from the selling dealer.
Buyer must submit a Dispute Request within 48 hours of delivery of the vehicle to their location. The Dispute Request must be submitted via email to support@carobvious.com. The Dispute Request must include the VIN, the date of the transaction, the Selling Dealer name and the reason for the dispute including pictures, videos and other pertinent documentation to support the dispute claim.
The Selling Dealer shall not be liable for any vehicle sale or repairs made by the Buyer.
On a dispute where the vehicle is returned to the Selling Dealer, Buying Dealer agrees to be liable for any and all work done to a vehicle prior to returning the vehicle to Selling Dealer.